Shipping policy
Thank you for choosing Papyrius for your premium writing instruments, notebooks, and desk organizers. We are committed to ensuring your order reaches you in perfect condition. Please review our straightforward logistics policy below.
Shipping Method
We offer a single, reliable shipping option: Standard Shipping. This service is available for all orders placed through our online store.
Shipping Costs
Standard Shipping is a flat-rate service. Shipping fees are calculated based on the total weight and dimensions of your order, as well as the delivery destination. The exact cost will be displayed at checkout before you complete your purchase. Please note that we do not offer free shipping at this time.
Processing Time
Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been dispatched.
Delivery Time
Delivery times vary depending on your location. Estimated transit times are provided below as a general guide:
- Domestic orders: 3–7 business days
- International orders: 7–14 business days
Please note that these are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances beyond our control.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package's journey through the carrier's website. If you have any questions about your shipment, please contact us at [email protected].
Delivery Address
Please ensure that your shipping address is accurate and complete at the time of purchase. Papyrius is not responsible for packages delivered to incorrect addresses provided by the customer. If you need to update your address after placing an order, please email us immediately at [email protected]. We will do our best to accommodate changes before the order is shipped.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at [email protected] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund. Please include your order number and a description of the issue in your email.
Customs and Import Duties
For international orders, the recipient is responsible for any customs fees, import duties, or taxes imposed by their country. Papyrius is not responsible for delays caused by customs processing. We recommend checking with your local customs office for more information before placing an order.
Contact Us
If you have any further questions about our shipping policy, please do not hesitate to reach out to our support team at [email protected]. We are here to help.