Refund policy
At Papyrius, we are committed to ensuring your satisfaction with every purchase of pens, notebooks, and desk organizers. If you are not completely satisfied with your order, we offer a straightforward refund process. Please review the following policy details.
Eligibility for Refunds
Items are eligible for a refund within 30 days of the delivery date. To qualify, products must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse refunds for items that show signs of use, damage, or missing components.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Personalized or customized products (e.g., engraved pens or monogrammed notebooks).
- Items marked as final sale or clearance.
- Digital or downloadable content (if applicable).
How to Initiate a Refund
To start a refund request, please contact our support team via email at [email protected]. Include your order number, the item(s) you wish to return, and a brief reason for the return. We will provide you with a return authorization and shipping instructions within 2 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as Papyrius is not liable for lost or damaged return packages. Shipping costs are non-refundable.
Refund Processing
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that your financial institution may take additional time to post the credit.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. Include photos of the issue and your order number. We will arrange a replacement or full refund, including return shipping costs.
Exchanges
We do not offer direct exchanges. If you need a different item, please initiate a refund for the original purchase and place a new order.
Contact Us
For any questions regarding this refund policy, please email [email protected]. Our team is available to assist you during regular business hours.